Below is draft Terms of Service content covering Oviyn Auto DM, the Lead Portal, and Oviyn WhatsApp API. Replace the bracketed details and confirm the commercial terms before publishing.
Terms of Service
Effective date: 01-10-2026
Service provider: Oviyn Media
Contact: support@oviyn.com
1. Acceptance of these terms
These Terms govern your use of Oviyn Auto DM, the Lead Portal, Oviyn WhatsApp API, and related services provided by Oviyn Media.
By registering for or using our services, you agree to these Terms and our [Privacy Policy URL]. If you use the services on behalf of a business, you confirm that you have authority to accept these Terms for that business.
2. Our services
Our products help businesses manage customer communications and leads:
- Oviyn Auto DM: Customer interaction management and configurable automated responses through supported Meta integrations.
- Lead Portal: Collection, organization, and management of leads from authorized sources.
- Oviyn WhatsApp API: WhatsApp messaging, template campaigns, inbox management, contact management, and configurable workflows.
Available features depend on your plan, connected accounts, permissions, configuration, and third-party platform availability. Features described as planned, beta, or experimental may change and are not guaranteed to be available.
3. Accounts and access
You must provide accurate account information and keep it current.
You are responsible for protecting your credentials, managing workspace access, and activities performed through your account. Do not share credentials with unauthorized people.
Notify us at [Support email] if you suspect unauthorized access. You must be legally able to enter a binding agreement to use our services.
4. Connected accounts and authorization
You may connect only accounts and business assets that you own or are authorized to manage.
Connecting an account authorizes Oviyn to access and process information within the permissions you grant, as necessary to operate your selected features.
You remain responsible for maintaining the required platform permissions, account approvals, billing arrangements, and access rights. Disconnecting an integration may prevent associated workflows from operating.
5. Customer consent and messaging
You are responsible for obtaining any consent or other authorization required to collect information or communicate with customers.
You must:
- Follow applicable Meta, Instagram, Facebook, and WhatsApp policies.
- Use approved message templates where required.
- Respect applicable messaging windows and restrictions.
- Honor opt-out requests and maintain appropriate consent records.
- Ensure that your messages and campaigns are accurate and lawful.
Using Oviyn does not grant permission to contact people who have not authorized the communication.
6. Acceptable use
You must not use our services to:
- Send unsolicited bulk messages or evade messaging restrictions.
- Harass, deceive, impersonate, or defraud others.
- Distribute unlawful content, malware, or phishing links.
- Collect or disclose information without appropriate authorization.
- Infringe intellectual property or privacy rights.
- Attempt unauthorized access to accounts, systems, or data.
- Bypass service limits or interfere with other users.
- Violate applicable laws or connected-platform policies.
We may restrict activities that threaten service security or violate these Terms.
7. Automation and AI
You are responsible for configuring, reviewing, and monitoring your automation rules, campaigns, and integrations.
Automated actions may send messages, update records, transfer information to configured services, or create appointment requests. Verify destinations and workflow behavior before activation.
AI features are optional. AI-generated responses may be inaccurate, incomplete, or unsuitable. You must review responses where appropriate and provide accurate business knowledge. AI must not be relied upon to make decisions requiring professional judgment without suitable human review.
Unless a feature expressly confirms otherwise, an appointment request is not a confirmed booking.
8. Third-party services
Our services may depend on Meta, hosting providers, Google Sheets, AI providers, or other integrations you select.
These services operate under their own terms, privacy policies, pricing, and technical limitations. You are responsible for obtaining any necessary third-party accounts and permissions.
We cannot guarantee third-party approvals, message delivery, platform availability, or continued access to an API. Changes, outages, account restrictions, or expired credentials may interrupt your workflows.
9. Fees, billing, and cancellation
Fees, billing periods, usage limits, and renewal conditions will be disclosed when you purchase a plan or in a separate written agreement.
Third-party charges, including messaging and AI usage charges, may apply separately unless expressly included in your plan.
Cancellation procedure: Cancel anytime
Refund policy: no refunds
Renewal terms: renew after plan expire
We will communicate material pricing changes before they take effect, subject to the notice period stated in your plan or agreement.
10. Customer data and privacy
You retain your rights in information and content you provide to the services.
You grant Oviyn permission to process that information only as necessary to provide, secure, support, and operate the services, including integrations you authorize.
You are responsible for having the necessary rights and permissions to submit customer information. Our handling of personal information is described in our Privacy Policy.
Deletion requests can be made through our Data Deletion Instructions.
11. Intellectual property
Oviyn’s software, branding, interface designs, and associated materials belong to Oviyn Media or its licensors.
Subject to these Terms and your applicable plan, you receive a limited right to use the services for your authorized business purposes. You may not copy, resell, or distribute our software except where we expressly permit it or applicable law allows it.
12. Availability and changes
We aim to operate reliable services, but availability may be affected by maintenance, technical failures, security incidents, or third-party interruptions.
We may improve, modify, or discontinue features. Where practical, we will provide notice of material changes affecting your use of the services.
Beta and experimental features may have additional limitations.
13. Suspension and termination
We may suspend or terminate access if you materially violate these Terms, fail to pay applicable fees, lose necessary platform permissions, or create a security or legal risk.
Where appropriate, we will notify you and provide an opportunity to resolve the issue.
You may stop using the services and request account closure through support@oviyn.com.
After termination, access to workflows and connected services may stop. Data retention and deletion follow our Privacy Policy and any applicable agreement.
14. Disclaimers
To the extent permitted by applicable law, the services are provided on an “as available” basis.
We do not guarantee uninterrupted operation, error-free automation, successful campaign outcomes, accurate AI responses, or acceptance of your accounts and applications by third-party platforms.
Nothing in these Terms excludes rights or protections that cannot lawfully be excluded.
15. Limitation of liability
To the extent permitted by applicable law, Oviyn Media will not be liable for indirect or consequential losses arising from your use of the services.
16. Governing law and disputes
These Terms are governed by the laws of [Jurisdiction].
Before initiating formal proceedings, contact support@oviyn.com so we can attempt to resolve the dispute.
Subject to applicable law, disputes will be handled by the courts of Rajasthan.
17. Updates to these terms
We may update these Terms as our services or obligations change. We will publish the updated version with a revised effective date and provide notice of material changes where required.
18. Contact
Oviyn Media
Email: support@oviyn.com