Privacy Policy
Effective date: 01-03-2026
Business: Oviyn Media
Privacy contact: support@gmail.com
1. About this policy
Oviyn Media provides tools that help businesses manage customer communications, leads, and messaging workflows. This Privacy Policy explains how we process information through Oviyn Auto DM, our Lead Portal, Oviyn WhatsApp API, and related websites.
When a business uses our products to communicate with its customers, we process customer information on that business’s behalf. The business is responsible for its own privacy notices, permissions, and customer communications.
2. Information we process
Depending on the product, connected services, and permissions granted, we may process:
- Account information: names, contact details, business details, workspace membership, and account settings.
- Connected Meta account information: account, Page, Instagram professional account, WhatsApp Business Account, and phone number identifiers.
- Messages and interactions: customer messages, relevant comments or interactions used by configured automation, replies, timestamps, and message delivery statuses.
- Lead information: information people submit through connected lead forms, such as names, email addresses, phone numbers, and form answers.
- Messaging and workflow information: templates, contact tags, consent records, campaign settings, automation rules, appointment requests, and submitted WhatsApp Form answers.
- Integration credentials: access tokens, API keys, and other credentials needed to operate authorized connections.
- Technical information: IP addresses, session information, error logs, and security or operational records.
We access information through connected platforms only within the permissions granted to the relevant product.
3. How we use information
We use information to:
- Connect and operate authorized business accounts.
- Automate responses and manage customer inquiries through Oviyn Auto DM.
- Collect, organize, and support follow-up on leads through the Lead Portal.
- Provide WhatsApp messaging, approved-template campaigns, shared inbox management, and configurable automation.
- Route conversations to human agents and manage appointment requests.
- Run integrations selected and configured by the business.
- Maintain security, troubleshoot problems, and support users.
- Respond to privacy requests and comply with applicable obligations.
We do not sell personal information or Meta Platform Data.
4. Optional integrations and AI
Businesses may configure integrations with services such as Google Sheets, their own webhook endpoints, or an AI provider.
When enabled, these integrations receive the information required for the configured workflow. For example:
- Google Sheets may receive a customer’s name, phone number, message, and related event information.
- A webhook endpoint may receive customer and workflow information.
- An AI provider may receive an incoming message and business knowledge supplied by the business to generate a response.
AI integrations are optional. Enabling them may involve processing by the selected provider under its own terms and privacy policy. AI-generated responses may contain errors and should be reviewed where appropriate.
5. When we share information
We may share information with:
- The business that owns the relevant workspace and its authorized users.
- Meta and other connected platforms as necessary to provide the requested service.
- Hosting and technical service providers that support our products.
- Integration providers selected by the business.
- Authorities or other parties when disclosure is required by applicable law.
Information may be processed in countries where our hosting providers or connected services operate.
6. Data retention
We retain information only for the purposes described in this policy and for the applicable retention period.
Our retention periods are:
- Account and workspace information: 2 weeks
- Messages, leads, contact records, and appointment information: 2 weeks
- Operational and security logs: 2 weeks
- Backup copies: 2 weeks
Some information may be retained longer when required for legal obligations, security investigations, or dispute resolution. Retained information is restricted to those purposes.
7. Security
We use access controls and technical safeguards designed to protect information. Sensitive integration credentials are encrypted in Oviyn WhatsApp API.
No method of storage or transmission is completely secure. Businesses should protect their account credentials and grant access only to authorized users.
8. Cookies and sessions
Our products use necessary cookies or similar session mechanisms to support sign-in, authentication, and security.
[Add details of any analytics, advertising, or other non-essential cookies actually used on your websites.]
9. Your choices and privacy requests
Depending on applicable law and your relationship with the business using our products, you may request access, correction, or deletion of your information, or withdraw applicable consent.
Contact support@oviyn.com or follow our [Data Deletion Instructions URL].
If you are a customer of a business using Oviyn, you may also contact that business directly. We may need to verify your identity or coordinate with the business before fulfilling a request.
Removing an Oviyn app’s permissions from Meta stops its authorized access but does not necessarily delete information previously stored by Oviyn.
10. Changes and contact
We may update this policy as our products or practices change. The updated version will be published on this page with a revised effective date.
For privacy questions, contact:
Oviyn Media
Email: support@oviyn.com